How do I select items to purchase?

As you browse through Kimo Home Online Store, click on the “add to shopping cart” button beneath the items that you wish to purchase.

How do I know what is in my shopping cart?

When browsing through Kimo Home, simply look to the top right-side of the screen to see which items you have in your shopping cart.  Use the arrows to move between items in your cart.

How do I remove an item from my shopping cart?

Click the “remove” check box and click “modify cart” to remove that item from your cart. You may also change the quantity of items to “0” (zero) to remove the item from your shopping cart.

How do I modify the quantity of a product in my shopping cart?

Click on “view shopping cart” to see an itemized list of the products in your shopping cart. Change the quantity of the item and click “modify cart” to update the contents of your shopping cart.

How do I pay for my goods?

We accept Visa, Mastercard, American Express, Discover through ExpressPay for online orders, subject to proper authorization. If you wish to pay by another method, simply submit your request via email without any payment information to: customercare@kimogroup.com, and we will contact you to make arrangements for payment.

Is it safe to give you my credit card number over the Internet?

Yes, read about Kimo Home web site security here. However, if you are still uncomfortable providing your credit card information over the Internet — no problem. Simply submit your request via email without any payment information to: customercare@kimogroup.com, and we will contact you to make arrangements for payment.

How do I know that Kimo Home has received my order?

Our ordering system will automatically send you an email confirming that your order was successfully submitted. Please make certain that the email address you provide is correct. Upon processing, we will send you an additional email message confirming your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.

What is Kimo Home's return policy and who do I contact regarding returns?

If for some reason you need to return an item to Kimo Home please email the details of your particular situation to: customercare@kimogroup.com.

For our complete Returns and Cancellations Policy, click here.

Can I change plans anytime I want?

What about Refunds?

Is the support included?

What about Refunds?

Return Policy

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